HollywoodCandy is happy to provide a refund or a replacement, at its sole discretion, for any items that are damaged or not fit for purpose. HollywoodCandy does not allow returns, refunds, or replacements on any goods that are not damaged or faulty. HollywoodCandy takes great effort to ensure your products arrive to you in an acceptable standard. All orders are carefully packed and photographed before dispatch. If your order arrives damaged or is missing products, please take a photo of the order in situ so that we can process a claim with our courier.